Shipping policy

Shipping Policy

This Shipping Policy applies to orders placed on our website, www.getelitestore.com, and is applicable to all orders. This policy is designed to ensure that you are fully aware of our shipping terms and procedures. By placing an order with us, you agree to the guidelines outlined here.

Shipping availability and cost

We offer free shipping with no minimum order value. Shipping options depend on the items in your order and your delivery destination, and are confirmed at checkout before payment.

Free shipping covers the standard transportation charge. Import duties, taxes, and charges collected by destination authorities may apply and are not included unless explicitly stated at checkout.

Shipping and delivery

Orders ship within 24 hours after payment confirmation. Shipping time is separate from delivery time, which varies by product, destination, and carrier.

Total delivery time includes payment confirmation, order preparation, and carrier transit.

Transit time varies by product, destination, and carrier. Check the product page for any item-specific delivery estimate. Delivery estimates are not guaranteed dates. If no estimate is shown for your destination, or you need an item by a specific date, contact us at contact@getelitestore.com before ordering for an order-specific estimate.

Carrier delays, customs inspections, weather, and holidays can affect delivery. Use the tracking link for shipment updates after dispatch.

ADDRESS CHANGES

We cannot change the delivery address once the order is in transit. If you need to update your order’s delivery address, please contact us within 24 hours of placing your order at contact@getelitestore.com. Alternatively, you can use our Contact Us page.

Delivery

The carrier and route depend on the product and destination. Your tracking link identifies the carrier used for your shipment.

TRACKING

Once your order is shipped, a tracking number will be sent to you via email, allowing you to track it until it is delivered to you. Track your order by clicking the Track Your Order button on our website through the Tracking Page.

Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.

Damaged Packages

If you believe your order was damaged during transit, refuse the package from the carrier if possible, and contact our customer service team. If the package was delivered in your absence, contact customer service for further steps. Visit our Refund Policy for more details.

Contact Information

Our customer service is available:

Monday to Saturday: 9:00 AM to 5:00 PM

Email: contact@getelitestore.com